We are continuing to monitor nominal performance across the web application and web chat. We will continue to monitor but are considering the issue resolved.
Please be aware that CSV reports will be temporarily unavailable for maintenance for the next short while.
Posted Aug 17, 2025 - 08:25 UTC
Monitoring
The issue has been identified and the impact on performance has been mitigated. Both the web application and the web chat widget should now be performing as expected. We are continuing to monitor performance.
Please follow this page for additional updates.
Posted Aug 17, 2025 - 07:45 UTC
Update
We are continuing to investigate the issue causing slow system performance and occasional error messages. Please follow this page for additional updates.
Posted Aug 17, 2025 - 07:28 UTC
Investigating
We have received automated alerts of slow system performance and we are currently investigating the issue.